What do you say or do?

The Discussion Assignment
This assignment allows for class discussion on the topics of this module. Through your class discussions you are allowed the opportunity to share “real-world” examples with your classmates which help reinforce the concepts being covered in the course materials. Many times hearing/reading about someone’s personal experience with a concept makes it much easier to understand. It also provides material for reference when you are applying this material in your future employment.
And also, many times when reading the text, most of us, myself included, miss relevant information. Through the class discussion we can share our “interpretations” of what we have read and as the old saying goes “two heads are better than one”.
Prompt
Your first step, after reading the chapters, is to view the Module 2 DB -Chapter 3 – Now What? video located under the “Assigned – NOW WHAT” videos tab on the course tool bar.
After viewing the video you will need to respond to the questions below and then engage in “conversation” with your classmates.
While waiting for a phone call with two subordinates, imagine that another subordinate walks into the room and has a loud, frustrated outburst after being unable to find something. The other employees in the room clearly feel uncomfortable as a result of this behavior. What do you say or do? Go to this chapter’s “Now What?” video, watch the challenge video, and choose a response. Be sure to also view the outcomes of the two responses you didn’t choose.
Discussion Questions:
What aspects of management and OB discussed in this cahpter are illustrated in this video? Fully explain your answer.
Which do you feel is more important at work, an employee’s behavior or performance? Why?
As a manager, what else might you do to effectively handle this situation?