Get Ready! To prepare for this Discussion: Reach the word Dualism as it relates

Get Ready!
To prepare for this Discussion:
Reach the word Dualism as it relates to customer service
Share Your Thoughts
Go to the Module 2 Discussion Board and share your thoughts in 150 to 200 words.
Your post should address the following question in detail:
Why do some argue that the idea of Dualism needs to be eliminated to improve customer service?
Cite one credible article (not Wikipedia), and be sure to include the link in your response.
State whether you think Dualism has any influence on service and if you agree or disagree with the article.