2 pages in eluding the 2 paragraph for the 2 peer response Initial post due: 7/5

2 pages in eluding the 2 paragraph for the 2 peer response
Initial post due: 7/5/2022
Response to two peers due: 7/7/2022
From Patient Satisfaction and Quality Healthcare PSQH:
How do you differentiate between patients’ satisfaction with their care and the quality of the care they received?
The definitions of what you’re trying to measure are very different things. The healthcare industry about 30 years ago really started looking into satisfaction. The quality of care traditionally has been measured by the healthcare industry’s view of what makes for good outcomes and good process measures to predict those outcomes.
But nobody gets to define quality without the voice of the customer. The more contemporary measures looking at patient experiences are really the experiences of quality. I think if you look at the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) series of surveys, those were survey questions that CMS wanted AHRQ (Agency for Healthcare Research and Quality) to help them determine over a decade ago so that they could measure a patient’s view into quality.”
Using scholarly resources please:
Give two examples of how technology and informatics can be used to improve the quality of patient care and/or increase patient satisfaction.
Please respond to two peers with how you support theirs posts or oppose their opinions. Please use the literature and or data with citations to support your opinions. This discussion is an opportunity to do a deeper dive into the topic and gather knowledge in the process.
the answer to that is at the top of the instructions